Business Style
Customer-centric business model
Hioki has estabilished an integrated system spanning development, production, sales, and service so that we can respond promptly to customer feedback.
We value close communication with customers worldwide and collaborate across our organization to solve challenges every day.
Company-wide collaborative development
To develop new products, we form cross-functional concurrent engineering teams that quickly transform customer needs into practical solutions. These teams bring together expertise from development, production, quality assurance, sales, marketing, and other areas of operations to allow members to make autonomous decisions on specifications and functions to deliver effective solutions. To remain an indispensable partner to our customers, especially in rapidly evolving fields, we also adopt agile development methods to ensure we stay responsive to both customer and societal needs.
Creating future-focused technologies
Sustainable R&D structure from the customer’s perspective
Advances in technology contribute to safer, more comfortable lives and open new possibilities for society. The electrical measuring instruments that underpin those benefits continue to evolve. About one-third of all Hioki employees are engineers dedicated to developing electrical measuring instruments that meet the needs of our times, and we spend about 10% of our sales on R&D.
Manufacturing that meets the expectations of customers worldwide
A production system that delivers high-quality, high-value-added products and services on time
Due to the way they are used, electrical measuring instruments must deliver high precision and safety. To deliver the advanced products our customers require—when and where they need them—we continuously refine our expertise and technical capabilities. We also work closely with our suppliers to promote environmentally conscious manufacturing and to further enhance the efficiency of our production systems.
Collaborative co-creation of measurement solutions with customers worldwide
Global sales and marketing network
To provide solutions faster than anyone else to address the challenges faced by customers around the world, we’ operate sales subsidiaries in 11 countries. Through close communication with customers, we strive to build a more sustainable society together.
