Customers
We strive to provide high-quality products and reliable service to satisfy customers and earn their trust
On-time delivery and consistent quality
Production innovations geared to ensure on-time delivery to customers
We sell about 1,700 products and about 20,000 parts. We’re building an efficient medium-lot, multi-model, variable-volume production system allowing us to respond to demand fluctuations and deliver high-quality products on-time.
Achieving consistent quality and efficiency through automation
To ensure the stable delivery of high-quality products, we have digital product inspections, enabling automated testing for most of our products. We are also transitioning from visual checks to image-based inspection systems for display and appearance evaluations that were previously dependent on the human eye. For high-volume products, we’re advancing automation in component preparation and assembly using robotics, allowing us to deliver high-quality products more efficiently and consistently than ever before.
Design focused on ease of use
Designing for human-centered use
At Hioki, we place great importance on how customers feel when holding or using our products. We have long pursued designs that provide a satisfying user experience, aiming to create products that become more intuitive with each use. Thanks in part to our longstanding philosophy of providing thoughtfully designed products, Hioki products have received numerous industry awards.
Offering solutions from a local, customer-centric perspective
Tradeshows and seminars
We participate in numerous domestic and international tradeshows. In addition to serving as a venue for introducing the latest measurement technologies, we believe tradeshows provide important opportunities to communicate directly with customers.We also offer online seminars about Hioki technologies and products in various sales regions so that customers can effectively utilize our instruments. These popular events address a variety of topics, including by explaining how to use electrical measuring instruments, proposing new solutions, and offering explanations about calibration and repair service.
Customer support (phone and email)
We’re working to build a sales network to support markets worldwide, and we offer polite, timely support in response to inquiries and requests. Valuable customer feedback is provided to involved departments, which put it to use to improve Hioki products, instruction manuals, and service.
Free member services
We offer “my HIOKI,” a membership-based program that provides members with access to firmware downloads, update notifications, calibration documents, and other useful services.