Unable to connect to computer via USB (DC Signal Source SS7012)

QI have bought a new DC Signal Source SS7012. I have purchased the optional Communication Package SS9000 and installed the USB driver, but why can't I communicate with my computer?


Please make sure of the following.

1. Please download and install the latest USB driver from our website.
Home > Service & Support > Downloads > Drivers, Firmware & Software
2. Please try a different USB port on your computer.
3. Try changing the USB cable to a different one.
4. Please try another computer. If you happen to have a different SS7012, please try with another one.
5. After installing the USB driver, please restart your PC and try again.

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