We wish to express our deepest sympathy to everyone in the areas affected by the recent Kumamoto earthquake.

For customers whose Hioki products require inspection because of the earthquake, we are providing a free inspection service, as outlined below. You may review the details and contact our support desk for more information.

 

 

Details

About the Free Inspection Service

If your product shows signs of damage — like from being dropped — please do not turn it on for safety reasons. You may contact our support desk at the number below, and we will advise you on where to send the product for inspection.
If repair is required after inspection, we will contact you again to discuss next steps.
 

Shipping Method

Please clearly state your name, contact information, and the note "Kumamoto Earthquake Response," and send the product to the following address:
386-1192 Japan
81 Koizumi, Ueda City, Nagano Prefecture
Hioki E.E. Corporation, Repair and Calibration Desk (Kumamoto Earthquake Response)
 

Inquiries

Hioki E.E. Corporation Customer Support
Inquiry form: https://hiokisupport.zendesk.com/hc/ja/requests/new 
Phone: 0268-28-0560 (Weekdays 9:00 a.m.-12:00 p.m., 1:00 p.m.-5:00 p.m.)

Newsroom