Error in the Safety Standard Indication on Current Sensors < Product & Safety Notices Error in the Safety Standard Indication on Current Sensors Dear Valued Customers: Thank you very much for your continued patronage. HIOKI has identified that the graphic symbol printed on certain models of clamp on testers and sensors to represent compliance to safety standards for handheld current sensors is incorrect, and will take steps to revise the indication the following models: 3283 CLAMP ON LEAK HiTESTER, and 9657, 9657-10, and 9675 CLAMP ON LEAK SENSORS. Please refer to the following for complete details. We apologize for any inconveniences caused, and thank you for your understanding and cooperation. 1. Graphic Symbol Error Models 3283 CLAMP ON LEAK HiTESTER, and 9657, 9657-10, and 9675 CLAMP ON LEAK SENSORS are categorized as B Type sensors according to the EN61010-2-032:2002 safety standard for handheld current sensors since the standard's enactment in November 2005. As such, the Graphic Symbol 101 (see below) should be the correct mark printed on the instrument. However, Graphic Symbol 102 to represent Type A sensors was used. Correct Graphic Symbol 101 Incorrect Graphic Symbol 102 2. Affected Instruments The affected instruments were sold worldwide within the time periods indicated in the table below: Model Sold 3283 November 2005 to August 2006 9657 November 2005 to August 2006 9657-10 November 2005 to August 2006 9675 January 2005 to August 2006 3. When will the new Graphic Symbol 101 be incorporated? The new Graphic Symbol 101 will appear on all of the above models shipped from August 21, 2006. 4. Will the measurement results be affected? Because this is only a graphic design revision, measurement results will not be affected. 5. How can I have my instrument corrected to display the correct graphic symbol? HIOKI will voluntarily replace all affected Models 3283, 9657, 9657-10, and 9675 submitted to us for standard repair and calibration with a new casing incorporating the correct mark. Customers using Models 3283, 9657, or 9657-10, bearing the serial number 051100000 and beyond or Model 9675 bearing the serial number 050100000 and beyond, and wishing to have their instrument(s) serviced should contact their local authorized HIOKI distributor for further information. Thank you for your cooperation Best regards Mitsuyoshi Tanaka Director Quality Assurance Department HIOKI E.E. CORPORATION